The cookies I ordered came crushed so I sent an email and photo of what had happened . Shortly after Mel’s husband reached out to me and told me he was going to go the extra mile and refund what I had paid , the then bought me a bucket of cookies and hand delivered them to where I work. Now that’s customer service in a big way. Thank you so very much.
Communication was great. Delivery was excellent. Cookies were absolutely delicious. A+ experience. Highly recommend!
Amazing people to deal with! Amazing tasting cookies! Truly an overall excellent experience with cookies by Mel. Highly recommend!
Received my 3 dozen cookies and love them all! Excellent cookies and customer service! Thanks The Cookie Jar by Mel! 🍪 🍪 🍪
Who we are and why you should care.
On January 14 of 2022, mine and my husband's lives changed forever. That night we were set to go on our Honeymoon to Sandals in Jamaica. My husband Steve suffered a heart attack at the age of 40. As a healthy person, we were shocked to find this out. He was transported to Albany Medical Center where they put 2 stents in his heart and told him he was lucky to be alive. As the next several months went by instead of getting better, Steve seemed to be getting worse